How to get a quote - the process
How to make a change
How to view your policy or quote details
How to claim
How to renew your policy
How to cancel your policy
How to complain
| General help |
| The site has been designed to be as helpful and as user friendly as possible. If you are having problems using the site please email us at info@fortressunderwriting.co.uk, or telephone 0117 9457711. We have also included a number of frequently asked questions to help you with insurance queries and a glossary of terms to explain some of the more confusing terms associated with Household insurance. |
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| How to get a quote - the process |
To get a quote you need to go through a number of steps
If you need further help you can contact us at info@fortressunderwriting.co.uk, or ring on 0117 9457711. This service facility is available 9am - 5pm Monday to Friday (except public holidays). |
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| How to make a change |
| If you wish to make a change simply call us
on 0117 9457711. In the future we hope to allow you to make your
changes on-line.
If you need further help you can contact us at info@fortressunderwriting.co.uk, or ring on 0117 9457711. This service facility is available 9am - 5pm Monday to Friday (except public holidays). |
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| How to view your quote details |
To view your quote details follow the simple process shown below
If you need further help you can contact us at info@fortressunderwriting.co.uk, or ring on 0117 9457711. This service facility is available 9am - 5pm Monday to Friday (except public holidays). |
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| How to claim |
| Please see this page
If you need further help you can contact us at info@fortressunderwriting.co.uk, or ring on 0117 9457711. This service facility is available 9am - 5pm Monday to Friday (except public holidays). |
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| How to renew your policy |
We aim to make the renewal process as simple for you as possible. Most people find a cheaper quote than their renewal simply as they have not updated the information on which there renewal is based. To stop this happening to you we will start the process of renewals early. The renewal process is simple.
If you need further help you can contact us at info@fortressunderwriting.co.uk, or ring on 0117 9457711. This service facility is available 9am - 5pm Monday to Friday (except public holidays). |
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| How to cancel your policy |
| If you wish to cancel your policy simply call
us on 0117 9457711. In the future we hope to allow you to make your
changes on-line.
If you need further help you can contact us at info@fortressunderwriting.co.uk, or ring on 0117 9457711. This service facility is available 9am - 5pm Monday to Friday (except public holidays). |
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| How to complain |
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If you have been unhappy with the service we have provided you, then you should write to the following address outlining the nature of your complaint: Customer Complaints Alternatively, you can email csmanager@xelector.com or call 0800 279 4091 and ask to speak to the customer service manager. In the case if written complaints, we will acknowledge receipt of the complaint within 5 working days and provide details of the person who will be dealing with your complaint and when you should expect to receive a response from this person. We are committed to resolving all complaints as rapidly as possible, and in all but the most complicated of complaints, we aim to provide a written response to the complaint within 20 working days of receipt. If you feel that your complaint has not been adequately dealt with you can write to the Managing Director at Fortress Underwriting Agencies Ltd.: John Baker If you still feel that your complaint has not been adequately dealt with you can contact the Financial Ombudsman Service. If you wish to do this you should contact: Financial Ombudsman Service Note: you must have followed the escalation service highlighted above before using this service. As an FSA authorised firm, should we be unable to meet our liabilities towards you, you may be eligible to compensation from the FSA’s compensation scheme. You can contact the scheme at: Financial Services Compensation Scheme
(FSCS) |
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