1. Enter your requirements - we will ask you a number of questions which will enable us to give you a quotation:
   • What kind of policy will you need
   • Who will be covered
   • Where are you going
   • For how long
   • Will you be doing winter sports
   • Will you be doing hazardous activities
2. Receive a quotation - see which insurers are offering you a quotation and tailor your quote to best suit your needs.
3. Complete personal details - we will ask you some questions about who you are and where you live. We use 128 bit SSL encryption to protect your details and to keep them secure.
4. Enter your payment details - again, don't worry your details are secure.
5. Congratulations - you have bought your travel insurance on line. Your Certificate of Insurance should be sent to you by e-mail within the next few minutes.
6. You can print or download a copy of policy wording from the site: click on the "Policy Wording" button at the bottom of every page.

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)

• You can use the self-service facility; this lets you enter the change on line, we will contact you by e-mail with any change in the premium.
  
  Using the self service facility is easy; you will go through the following steps:
  1. Log in on the home page of this site.
  2. Select the policy you wish to change from the list of your policies.
  3. The site then displays your policy details to ensure this is the policy you want to change. If it is, click change.
  4. Complete the information requested.
  5. We will then advise you of the change in your premium and ask you if you would like to make that change to your policy.

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)

1. Log in on the home page of this site
2. Select the policy or quotation you want to view from the list of your policies and quotations.
3. If you select a policy, we will display your risk details to you. If you select a quotation, we will display the details of your quotation. Remember, quotations are valid for 30 days so if the original quotation was given more than 30 days ago, the premiums displayed may have changed.

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)

• Primary Acumus Insurance Solutions Ltd
• Travel and Personal Underwiters
• Voyager

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)

1. Two months before the expiration of your annual policy, we will send you an e-mail reminding you to check that your policy details are correct.
2. Two to three weeks before the renewal of your policy we will send you an e-mail advising you of the renewal premium.
3. If you want to accept this renewal then do nothing, we have your payment details and will happily continue your insurance.
4. If you feel the cost is too much, revisit the site, there may be cheaper deals available.
5. If you prefer to let your policy expire and not take up a new policy with us, please e-mail us at travel@insurance-enquiries.com.

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)

• To talk to one of our Customer Services representatives about cancelling your policy, please telephone 0800 279 4091
• Or alternatively, use our self-service facility. This lets you enter the cancellation on line, and then be contacted with the value of any return premium.
  Using this facility is easy:
  1. Log in on the home page of this site.
  2. Select the policy you want to cancel.
  3. We then display the policy details to ensure this is the policy you want to cancel. If it is press cancel.
  4. Complete the information requested on this screen.
     
     PLEASE NOTE THAT NO PREMIUM IS REFUNDED UNLESS THE POLICY IS CANCELLED BEFORE THE POLICY START DATE

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)

We aim to provide a high level of service and do our best to give you no need to complain, however, there will be times when we make a mistake. We welcome these calls because it is only through receiving this feedback that we can improve our service.

To complain, contact our customer service staff by emailing travel@insurance-enquiries.com or writing to us at:

Xelector
32 Baseline Studios,
Whitchurch Road,
London W11 4AT

We will deal with, or acknowledge your complaint within five days, and if your complaint cannot be dealt with within 20 days, we will inform you of the reasons why in writing. If you are not happy that your complaint has been satisfactorily dealt with, please write to the Chief Executive Officer at the above address.

If you need further help you can contact us at travel@insurance-enquiries.com. This service facility is available 9am - 6pm Monday to Friday (except on public holidays)