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How
is the final bill calculated?
The
meter reading taken at the time you change supplier will be used to calculate the
final bill from your previous supplier. The final bill will be adjusted to account
for any under or overpayments due from previous estimated bills. The final bill will
show the payments you have made, how much energy you have used and any balance outstanding.
What
if I disagree with the final bill from my previous supplier?
If you feel you have been overcharged, you should contact your previous supplier and give them the meter reading from
the day you changed supplier. It is up to your old supplier to resolve the issue with you.
If you are unhappy with the response you get you should contact energywatch; who are in a position to investigate the
matter further. The energywatch website address is www.energywatch.org.uk.
By
when do I have to pay my final bill?
You
should pay your final bill within 28 days. If you have difficulty paying it, your
old supplier may agree that you can pay the bill in instalments. Alternatively, your
new supplier may agree to let you transfer the balance onto your next new bill. Be
aware that you may incur additional charges for late payment. |