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What
kind of electricity meter do I have?
There
are 3 main types of electricity meter. A single rate meter (which is the most common
); a multi-rate meter, which allows you to take advantage of cheap-rate electricity
at night (Economy 7), and a pre-payment meter, where you pay for the electricity
in advance of using it.
Will
my meter change if I switch electricity supplier?
No.
You don't have to touch your meter at all when changing electricity supplier although
you may be asked to read it. If you wish, you can decide that you would like to have
a different type of meter, such as moving from a single rate meter to either multi-rate
or prepayment. Contact your supplier if you want to change your meter .
Who
reads the meter when I change supplier?
That
depends on your new supplier. The supplier may either arrange for someone to come
and read your meter, or may ask you to read your meter yourself. Either way, it is
useful for you to make - and keep a note of - the reading to ensure that you agree
with the final bill from your old supplier when it arrives.
What
if my meter is not measuring my consumption accurately?
If
you think there is a problem with your meter, rather than your bill (which may be
based on an estimate) you should contact your supplier. The supplier will be able
to perform a simple test to ensure that the meter is working properly. If you are
still worried about the meter's accuracy, you can ask your supplier to have the meter
examined by Ofgem's Meter Examining Service, which is a free test. If you have been
overcharged, your supplier will have to repay you the amount overpaid. Be aware though,
that an examination may find that you have been undercharged, in which case the supplier
has the right to charge for the extra energy that you have used.
What
do I do if I want to move my meter?
You
need to contact your supplier. Unless you are registered as a vulnerable customer,
you may be charged for this service. If you qualify as a vulnerable customer, the
service will be free of charge. |