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 Ask the expert

change of energy supplier CHRIS JONES - 24th July 2011 at 12:37pm
Do Eon charge if you switch to another supplier

Simon Moynihan, our energy expert says:


Hi Chris,
It really depends on which tariff you are on.
Generally speaking, energy suppliers do not impose cancellation fees for customers who are on a standard tariff. However, exit fees are usually applicable for customers on fixed price or discounted tariffs with most suppliers, but not always.
The best advice I can offer you, is to check the terms and conditions for your tariff, we have copies of the terms and conditions for all tariffs on our website, so you can check if cancellation fees would be applicable to you, should you leave a tariff before the end of your contract period. Alternatively, you can contact one of our energy experts on 01244 505802 and they will be able to advise you on whether exit fees would be applicable to you.
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fix or not NICK MEAKIN - 14th June 2011 at 10:57pm
is it best to fix my price or not also is it best to have standing charge

Simon Moynihan, our energy expert says:


Hi Nick,
My advice would be to switch to a fixed tariff, we have had warnings of price increases from SSE and Centrica prior to the widely publicised Scottish Power price increases last week. It seems highly likely, that the remaining suppliers will all follow suit shortly.? It would also be no surprise to see the best fixed price tariffs currently on offer, being removed shortly from the market altogether, or we will see them replaced by more expensive deals.
In relation to you question regarding whether tariffs with standing charges and better or worse than 2 tier tariffs.
Well, it really is impossible to make a sweeping statement. Many energy experts, especially sales people will try to convince you one type of tariff is better than another.
In reality the only way to establish which type of tariff is best for you, is to make a comparison using your accurate usage figures. If you are struggling to find your usage figures, your current supplier will be able to advise you of how much energy you have used over the last 12 months. By making a comparison, using this information on Unravellit.com you will be able to see for yourself which tariff offers you the best value.
If you would like any further information, or if you would like a tailored quotation of the best options currently available in the market, you can contact us directly on 01244 505802.
Kind regards,
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Electricity GILL HAYNES - 25th April 2011 at 2:13pm
We have installed a heat pump and do not have a gas supply. We used 11500 KWHs a yearfor all usage. We are currently with n power at 13.320 a unit, and a standing charge of £24.09 and a discount of £40 for on line billing. Is there a better deal out there?! Many thanks.

Simon Moynihan, our energy expert says:


Hi Gill,
Thank you for your question.
I can confirm that there appears to be a number of better deals out there for you.
?
The main factors affecting the unit price of your tariff, is your supply area and how you pay your bill. Unit prices on tariffs tend to vary from region to region and most suppliers tend to offer the best discounts to customers paying by monthly direct debit with internet, rather than paper billing.
?
It might also be worth looking at a fixed price tariff, one that guarantees your unit price will not increase if the price of gas and electricity rises. Although, they tend to be a little more expensive in the short term, they may offer you better value in the longer term.
?
The best advice I can offer you, is to contact one of our friendly advisors as soon as possible on 01244 505802 for some free and impartial advice to find out which suppliers are offering the best tariffs to suit your needs.
?
Kind regards,
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a new con B S BEARD - 10th April 2011 at 12:20pm
Hi,EDF is now cargeing a standing charge,so if I shut my house up for a full quater will I still have to pay this

Simon Moynihan, our energy expert says:


You are correct; if you shut your house up for 3 months, you will still have to pay the standing charge.
All tariffs work in one of two ways, they either have a standing charge and one lower unit rate, or they have no standing charges and two unit rates. Two tier tariffs (with no standing charges) always charge a higher rate for gas and electricity for the first X number of kWh used, this could be construed as a standing charge.
I understand you may feel that the standing charge is unfair, given that your property will be empty for 3 months. However, just because your tariff has a standing charge does not mean you will necessarily pay more for your energy over the whole year.
I would suggest calling one of our energy experts on 0845 0900 198 to review the market for you to see if you would be better off switching tariffs.
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electricty bill SANDY - 31st March 2011 at 9:18pm
im trying to fine out about electricity bill , im so hight right now it runs about 350 month

Florian Ritzmann, our energy expert says:


Hi Sandy,
Thank you for your question, the best thing to do is to contact one of our friendly energy experts on 0845 0900 198 for some free and impartial advice. We will be able to compare the whole of the energy market, and we will be more than happy to assist you in finding the best deals available for you to help you make the best savings.?
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easywarm GAYNOR PIPER - 30th March 2011 at 10:37am
is easywarm from swalec coming to an end in april

Florian Ritzmann, our energy expert says:


Dear Gaynor, Thank you for your email regarding the Swalec Easy Warm tariff. I can confirm that the SWALEC Easy Warm tariff is due expire in April. It is likely that Swalec will switch customers currently benefitting from this tariff to a standard domestic or bridging tariff. These types of tariff tend to be quite expensive, so it is imperative that you call one of our energy experts as soon as possible to discuss your options on 0845 0900 198. .
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best tariff to be on JAMES BATES - 13th March 2011 at 5:38pm
Ive just had free solar panels fitted they produce on average 3.3 kilowatts.I am currently with Eon staywarm fixed tarrif £97.50 for both gas & electric a month, in a two bedroom bungalow.I used 4934 kilowatts last year thats how they worked out my 2011 energy bill its gone from £87.50 a month to £97.50 amonth,with the solar panels fitted its estamated I will use half of last years electricity,my question to you is which would be my bes tariff option. Kind reards Mr J Bates

Matthew Parry, our energy expert says:


Hi James,
To give you accurate information on the best supplier we would need to know your supply region within the UK in order to identify correct unit rates.
I ran a check based on your consumption for the Manweb area and found several tariffs much cheaper, the best came to just under ?40 per month ? less than half of what you are paying at the moment.
E.ON Staywarm can be difficult to compare against as the tariff doesn?t have unit rates it is just a fixed fee to cover your usage.
If you would like some advice and help with switching over the phone please call us on 0845 0900 198 or visit the utilities tab on our site to run a comparison online.
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which electrical supply company? JENNY VAN SOMMERS - 24th February 2011 at 6:57pm
Hi, I would like to use your service to find an electricity provider but I do not have a bill for my property to put the amount in to do the automatic comparison, can you help? thanks, kind regards, jenny van sommers

Florian Ritzmann, our energy expert says:


Hi Jenny,
unravelit allows you to enter estimade usage to give you a guide on how much energy you are likely to be using.
if you click on the utilities tab at the top of the page and then on compare gas and electricity you will be taken to our calculator. from there you can click the 'estimate this' link to estimate your usage.
you can also call us for free and impatial advice on energy switching - 01244 505802.
i hope you make a great saving
yours
Flo
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Switching Provider AMO FREGENE - 23rd February 2011 at 2:03pm
Is it safe to switch your provider over the telephone

Simon Moynihan, our energy expert says:


Hi Amo,
With any sale, be it online or over the telephone it is important to ensure that you are dealing with a reputable company and that you feel comfortable with what you have done.
One thing to check is that the call centre you speak to are able to give you totaly impartial advice on all energy suppliers so it is best to speak to a comparisson service rather than a supplier direct.
So long as you are given the best advice switching over the phone can be much more straight forward than switching online because the advisor you speak to can hanldle the whole process for you and answer any questions that you may have.
If you would like some free and impartial advice from us please give us a call on 01244505802.
Best regards
Simon
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Deciphering traiffs JON SWAIN - 23rd January 2011 at 5:10pm
My mother is gas only on Southern Eletric General Domestic off peak E + standing charge. I'm trying to switch her as I feel her bill could be lowered but I can't find this tariff anywhere on any of te comparison sites. I'm sure it's a very old and long-standing one but this doesn't help when trying to compare new suppliers. Can you help?

Simon Moynihan, our energy expert says:


Hi Jon,

The tariff you refer to is an old one and will now be covered by Southern Electric's Standard tariff.
If you want to be doubly sure you are doing an accurate comparison make sure you have the current unit rates from your mother?s bill then go to www.unravelit.com. From the comparison calculator select Southern Electric 2. Other tariffs from the supplier drop down and on the next screen select the option to compare based on your own unit rates.
?Best of luck switching!
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