For complaints about unravelit.com's energy comparison and switching services, or about unravelit.com in general, please contact the unravelit customer services team using the details in the Contact us section, and/or by email to firstname.lastname@example.org. Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best to resolve the matter. If they cannot resolve it satisfactorily, it will be escalated to a senior manager who will investigate and try to resolve the matter for you.
If you want to raise a formal dispute, you can do so through the European Commission at http://ec.europa.eu/odr. They will then forward the details of your complaint to us to investigate.